Frequently Asked Questions

What Is Silkera.pk?

Silkera.pk is a project of bluecart.pk which deals in undergarments, intimate care and luxury lingerie.

How can we contact you ?

You can mail us on info@silkera.pk or contact us on 0322-2233312.

Can we pay you by debit/credit card ?

No, Currently we are offering just Cash on Delivery & Payment To our Bank option.

How long it would take to deliver us our order ?

Our aim is to deliver you as fast as we can. We try our best to deliver any order in maximum 2-3 hours. However, Delivery times may vary depending on the delivery location as well the type of product you order.

What are your delivery charges?

Delivery charges depends on the weight of product you order.

Is there any minimum order limit?

No, there is no minimum order limit. You can order even a single unit.

How can we cancel the order ?

Once your order gets confirmed, You cannot cancel the order.

Is it possible to cancel the order after getting deliver ?

Once you have placed your order and it got delivered to you and you didn’t collect it by any reason you will be charged fine of Rs.200 only.

How can we get updates on our order after proceeding to checkout?

It’s an automated system that whenever someone proceed the order they gets the order details to the given email.

What are your timings?

  • Order delivery timings – 9am-6pm (for lahore)
  • Order dispatching timings – 9am-6pm (all over the Pakistan)
  • WhatsApp Sector timings – 7pm-2am
  • Mail sector timings – 7am-2am
  • urgent delivery timings – depends on the queue!

What is process of getting urgent deliveries?

We deliver urgent deliveries only in lahore. You have to pay full payment of product in advance and we will not charge delivery charges. We will use third party apps (in-drive, bykea etc.) and you have to pay delivery charges to their rider accordingly.

Do you deliver out of country?

We deliver medicines in Pakistan currently. Other products can be delivered in different countries depending on different criterias.

Do You provide guarantee of your products?

No, we don’t provide guarantee of any product on our platform. We assure whatever written in product details is real information.